Terms & Conditions
About ADHD Lab UK
ADHD Lab UK Ltd is an independent healthcare service providing specialist adult ADHD assessment, diagnosis and treatment. We operate as a fully remote service, providing care to adults across the United Kingdom through secure video consultations.
Our aim is to provide safe, effective and person-centred care in accordance with relevant professional standards, regulatory requirements and evidence-based guidance, including NICE Guideline NG87.
Our Services
ADHD Lab UK Ltd provides a remote clinical pathway for adults seeking assessment and treatment for ADHD. Depending on individual clinical needs and suitability, our services may include:
- Adult ADHD diagnostic assessments
- Medication initiation and titration where clinically appropriate
- Ongoing medication monitoring and clinical review
- Clinical reports and communication with GPs or other relevant professionals, with appropriate consent
- Shared care requests with a patient's GP where appropriate
- Signposting to alternative or additional services where required
All clinical services are delivered remotely. The provision of any particular treatment, including medication, is subject to clinical assessment and professional judgement.
Eligibility and Suitability
ADHD Lab UK Ltd provides services to adults aged 18+ who are seeking assessment and/or treatment for ADHD.
As our service is fully remote, it may not be suitable for every individual or clinical situation. Suitability for remote assessment and treatment will be considered throughout the care pathway. Where we determine that safe or appropriate care cannot be provided remotely, we may recommend or signpost the patient to an alternative service.
ADHD Lab UK Ltd is not an emergency or crisis service.
Appointments and Assessments
Appointments are conducted remotely using secure video consultation systems. Patients will be provided with relevant information before their appointment and are responsible for ensuring that they can attend from a suitable, private environment.
Patients may be asked to:
- Complete questionnaires or provide information before an assessment
- Provide accurate and complete medical, mental health and medication information
- Provide proof of identity where required
- Provide relevant physical health observations where clinically necessary
- Consent to appropriate communication with their GP or other healthcare professionals
Patients must provide information that is accurate to the best of their knowledge. Additional information may be requested where necessary to enable safe clinical decision-making.
Fees and Payment
Adult ADHD Assessment — £595
The fee for a comprehensive Adult ADHD Assessment is £595 and is payable in full at the time of booking.
The assessment fee includes the clinical assessment, review of relevant pre-assessment information, discussion of the diagnostic outcome and a comprehensive written clinical report.
Medication Treatment Pathway — £400
Where ADHD is diagnosed and following appropriate clinical assessment, medication is considered clinically appropriate and safe, patients may choose to proceed with our Medication Treatment Pathway at a cost of £400.
The pathway includes three follow-up appointments for medication titration and review, monitoring of treatment response and side effects, medication adjustments where clinically appropriate, support towards treatment stabilisation, a shared care request to the patient's GP where clinically appropriate, and one annual review appointment.
Acceptance of shared care is at the discretion of the patient's GP and cannot be guaranteed by ADHD Lab UK Ltd.
Additional Appointments — £100
Any additional clinical appointments requested or required beyond those included within the Medication Treatment Pathway will be charged at £100 per appointment. The patient will be informed of any additional charge before the appointment is arranged.
Medication and Private Prescription Costs
Medication costs are not included within the £400 Medication Treatment Pathway fee and are charged separately by the dispensing pharmacy. Medication costs vary depending on the medication prescribed and the dosage required.
ADHD Lab UK Ltd charges a £20 administration fee for issuing each private prescription. This fee is separate from the cost of the medication charged by the dispensing pharmacy.
Available treatment options and associated costs will be discussed with the patient before medication treatment is commenced.
Cancellations and Rescheduling
We understand that circumstances can change. If you need to cancel or reschedule your assessment, please contact ADHD Lab UK Ltd as soon as possible.
Cancellations made at least 7 days before the scheduled appointment: a full refund will be provided.
Cancellations made at least 48 hours before the scheduled appointment, but less than 7 days before: 50% of the fee paid for that appointment or service will be refunded.
Cancellations made less than 48 hours before the scheduled appointment: no refund will be provided.
Failure to attend an appointment without prior notice (a “no-show”): no refund will be provided.
Requests to reschedule an appointment are subject to availability. Where a request to reschedule is made within the cancellation periods above, the same cancellation terms may apply.
Any refund due will be returned using the original payment method.
If ADHD Lab UK Ltd needs to cancel an appointment, we will offer you the opportunity to reschedule. If a suitable alternative appointment cannot be arranged, you will be entitled to a full refund of the fee paid for that appointment.
ADHD Diagnosis
ADHD assessments are undertaken using a comprehensive, evidence-based approach and consider information gathered during the clinical assessment alongside relevant medical, developmental and mental health history.
An assessment does not guarantee a diagnosis of ADHD. A diagnosis will only be made where the appropriate diagnostic criteria are met and the clinician is satisfied that there is sufficient information to reach a clinically appropriate conclusion.
Where ADHD is diagnosed, the clinician will discuss the outcome with you and explain the treatment options that may be available. Where a diagnosis is not made, appropriate advice or signposting may be provided where relevant.
Medication and Prescribing
Medication may be offered following an ADHD diagnosis where it is considered clinically appropriate and safe to do so. Prescribing decisions are made on an individual basis following consideration of relevant physical health, mental health, medical history, current medication and potential risk factors.
Where medication is initiated, treatment will be monitored and reviewed to assess effectiveness, side effects and physical health. Medication and dosage may be adjusted where clinically appropriate.
Prescribing is undertaken in accordance with relevant professional standards and evidence-based guidance, including NICE Guideline NG87.
Medication costs are not included within ADHD Lab UK Ltd's treatment fees and are charged separately by the dispensing pharmacy. Costs will vary depending on the medication prescribed and dosage required. ADHD Lab UK Ltd charges a £20 administration fee for issuing each private prescription, which is separate from the medication cost charged by the dispensing pharmacy.
Shared Care
Where clinically appropriate, ADHD Lab UK Ltd may request a shared care arrangement with your GP once treatment has been established and your treatment is considered stable.
Shared care is subject to the agreement of your GP and cannot be guaranteed by ADHD Lab UK Ltd. Your GP has the right to accept or decline a shared care request.
If your GP declines shared care, ADHD Lab UK Ltd will discuss the options available to you, which may include continuing private prescribing and monitoring or planning an appropriate discharge from the service.
Patient Responsibilities
To enable us to provide safe and appropriate care, patients are expected to provide accurate and complete information about their health, medical history, current medication and any changes that may affect their treatment.
Patients are also responsible for attending scheduled appointments, completing requested forms or monitoring, following agreed treatment and prescribing instructions, and informing ADHD Lab UK Ltd of any side effects, concerns or significant changes in their physical or mental health.
Patients should inform us if they withdraw consent for any aspect of their care or information sharing.
Clinical Safety and Emergencies
ADHD Lab UK Ltd is a fully remote ADHD service and does not provide emergency or crisis care.
If there is an immediate risk to life or serious harm, patients should call 999 or attend their nearest emergency department.
Where urgent mental health support is required, patients should contact their GP, NHS 111 or their appropriate local urgent mental health or crisis service. If there is an immediate risk to life or serious harm, call 999 or attend the nearest emergency department.
If at any point ADHD Lab UK Ltd considers that an individual's needs cannot be safely or appropriately managed through a remote service, alternative or additional services may be recommended.
Confidentiality and Data Protection
ADHD Lab UK Ltd is committed to protecting patient confidentiality and handling personal and clinical information securely and lawfully.
Personal information is processed in accordance with applicable data protection legislation and professional confidentiality requirements. Information will only be accessed or shared where there is an appropriate and lawful reason to do so.
Further information about how we collect, use, store and protect personal information is available in our Privacy Policy.
Complaints
We welcome feedback and take concerns or complaints about our services seriously. Complaints will be handled fairly, respectfully and in accordance with our Complaints Procedure.
If you would like to raise a complaint, please email info@adhdlabuk.com.
Full information about how complaints are handled, including response times and external escalation, is available in our Complaints Procedure.
Changes to Our Services or Terms
ADHD Lab UK Ltd may update these Terms & Conditions from time to time to reflect changes to our services, fees, clinical processes, legal or regulatory requirements.
The current version of these Terms & Conditions will be made available on our website. Where a change materially affects an existing patient's care or agreed service, we will communicate this where appropriate.
Contact Us
If you have any questions about these Terms & Conditions or our services, please contact:
ADHD Lab UK Ltd
Email: info@adhdlabuk.com